Willana LTD (Trading as Revive Marine Collagen) CONSUMER TERMS AND
1. These are the terms and conditions that will apply to your purchase of our collagen
products made via our website at willana.co.uk (the Site).

2. These Terms apply to consumers only. These Terms only apply to the supply of the
Products for domestic and private use only.

3. Please read these Terms carefully before you submit your order to us via the Site
(Order). A reference to an Order or Product also includes an Order or Product
contained in any Subscription (please see sections 7 and 9) unless otherwise
stated. These Terms tell you who we are, how we will provide Products to you, how
you and we may change or end the contract, what to do if there is a problem and
other important information. If you have any questions about these Terms, please
contact us to discuss (using the contact details in Clause 2.)

4. Your attention is drawn to certain clauses. Please ensure that you have read,
understand and agree to those clauses in particular. If you do not agree with any of
these clauses, or any other clause contained in these Terms, you must not place an
Order with us.

We are Willana Ltd a company registered in England and Wales. Our company
registration number is 13603046 and our registered office is at 3 Floor, 86-90 Paul
Street, London , EC2A 4NE
To contact us, please submit a query via our online contact form, email us
at info@willana.co.uk message us on Facebook Messenger, or write to us at Willana
LTD 3 Floor, 86-90 Paul Street, London , EC2A 4NE
How we may contact you. If we have to contact you we will do so by telephone or
by writing to you at the phone number, email address or postal address you
provided to us in your order.“Writing” includes emails. When we use the words
“writing” or “written” in these Terms, this includes emails.


1. Our acceptance of your Order (including any Subscription will take place when we
email you to formally accept it, at which point a contract will come into existence
between you and us (the Contract).

2. If we cannot accept your Order. If we are unable to accept your Order, we will
inform you of this in writing and we will either not charge you for the Product or we
will offer you an alternative Product of equal value. This might be because the
Product is out of stock; because of unexpected limits on our resources that we
could not reasonably plan for; because we have identified an error in the price or
description of the Product; or because we are unable to meet a delivery deadline
you have specified. If the information received by you is not in line with our
delivery guidelines, we reserve the right to cancel your order and issue a refund. It
is your responsibility to input the correct delivery information at checkout, we
cannot be held responsible for failed deliveries due to incorrect information
supplied by you.

3. Your Order Number. We will assign an Order Number to your Order and tell you
what it is when we accept your Order. It will help us if you can tell us the Order
Number whenever you contact us about your Order.

Product packaging may vary. The packaging of the Product may vary from that
shown in images on our Site.

If you wish to make a change to the Product you have ordered please contact us as
soon as possible. We will let you know if the change is possible. If it is possible, we
will let you know about any changes to the price of the Product, the timing of
supply or anything else which would be necessary as a result of your requested
change and ask you to confirm whether you wish to go ahead with the change. If
we cannot make the change or the consequences of making the change are
unacceptable to you, you may want to end the Contract (see Clause 8 – Your rights
to end the Contract).


1. Minor changes to the Products. We may change the Product:
a) to reflect changes in relevant laws and regulatory requirements; and
b) to implement minor technical adjustments and improvements to the Product.
These changes will not affect your use of the Product.

2. Changes to these Terms. We may make changes to these Terms from time to time.
If we make any significant changes to these Terms, we will notify you via a suitable
announcement on the Site and you may then contact us to end the Contract before
the changes take effect and receive a refund for any Products paid for but not


1. Delivery options and costs. The different delivery options and associated costs will
be displayed on our Site at the time that you submit your order.

2. Our Subscription services. Where your Order consists of our collagen, if your
Order is a “Subscribe and Save” purchase (a Subscription, with you being a
Subscriber), every 28 days (depending on your chosen time period), we will deliver
to you a pot of collagen respectively until you cancel your Subscription. Please
note that by purchasing a 3 months supply Subscription, you acknowledge that the
Subscription has an initial and recurring payment feature and you accept
responsibility for all recurring charges prior to cancellation (see Clause 8.3 for
details about cancelling your Subscription).

3. When we will provide the Products. When we send you an email formally
accepting your Order, we will confirm the delivery option selected by you at the
checkout. We will use reasonable endeavours to meet any estimated delivery date
and to inform you of any potential delay that means that your Products may not be
received by the estimated delivery date. However, we do not provide any
guarantee that the Products will be received by any estimated delivery date. We
will use our reasonable endeavours to avoid any interruption in Product supply
with regards our Subscription services.

4. We are not responsible for delays outside our control. If our supply of the Products
is delayed by an event outside our control, that we become aware of, then we will
contact you as soon as possible to let you know and we will take steps to minimise
the effect of the delay. Provided we do this we will not be liable for delays caused
by the event, but if there is a risk of substantial delay you may contact us to end the
Contract and receive a refund for any Products you have paid for but not received.

5. If you are not at home when the Product is delivered. If no one is available at your
address to take delivery and the Products cannot be posted through your
letterbox, our third party courier should either leave you a note, or send you an
email or text message, informing you of how to rearrange delivery or collect the
Products from an alternative address, such as a neighbour, a local depot or
designated collection outlet.

6. If you do not re-arrange delivery. If, after a failed delivery to you, you do not
re-arrange delivery or collect the Product(s) from an alternative address, a delivery
depot or designated collection outlet, we (or our third party courier) will contact
you for further instructions and we may charge you for storage costs and any
further delivery costs. If, despite our reasonable efforts, we are unable to contact
you or re-arrange delivery or collection we may end the Contract and Clause 10.2
will apply.

7. When you become responsible for the Products. A Product will be your
responsibility from the time we deliver the Product to the address you gave us, or it
is delivered to the alternative address that you instruct our third party courier to
deliver to, or on collection by you from a local depot or designated collection

8. When you own Products. You own a Product once we have received payment in

9. Reasons we may suspend the supply of Products to you. We may have to suspend
the supply of a Product to:
a) review or make minor technical changes; or
b) update the Product to reflect changes in relevant laws and regulatory

10. Your rights if we suspend the supply of products. We will contact you in advance
to tell you we will be suspending supply of the Product, unless the problem is
urgent or an emergency. You may contact us to end the Contract or your
Subscription for a Product if we suspend it, or tell you we are going to suspend it,
in each case for a period of more than 14 days and we will refund any sums you
have paid in advance for the Product in respect of the period after you end the


1. Your rights to end your Contract with us. Your rights when you end the Contract
will depend on whether there is anything wrong with the Product you have bought,
and/or whether we have done something wrong:
a) If you want to end the Contract because of something we have done or have
told you we are going to do, see Clause 8.2;
b) If what you have bought is faulty or not as advertised you may have a legal right
to end the Contract (or to get the Product replaced or to get some or all of your
money back), see Clause 11 – If you have a problem with the Product(s).
Due to the nature of the Products we sell, please note that you only obtain a right
to return in the above circumstances and we are unable to accept any returns if
you have simply changed your mind about the Product.

2. Ending the Contract because of something we have done or are going to do. If
you are ending a Contract for a reason set out at a) to e) below the Contract will
end immediately and we will refund you in full for any Products which have not
been provided and you may also be entitled to compensation. The reasons are: a)
we have told you about an upcoming change to these Terms which you do not
agree to (see Clause 6.2);
b) we have told you about an error in the price or description of the Product you
have ordered and you do not wish to proceed (see Clause 12.2);
c) there is a risk that supply of the Products may be significantly delayed because
of events outside our control (see Clause 7.4);
d) we have suspended supply of the Products for technical reasons, or notified you
we are going to suspend them for technical reasons, in each case for a period of
more than 14 days (See Clause 7.10); or
e) you have a legal right to end the contract because of something we have done
3. Cancelling your Subscription. You can cancel your Subscription at any time but
please be aware of the following:
§ Please be aware of when you have Subscription Orders scheduled to be
processed. Provided that you cancel your Subscription by the day before your
Order is processed, (i.e. before midnight on the day before your Order is
processed), you will not be sent or charged for your next scheduled, nor any
future, box of collagen unless you restart your Subscription or make a one-time

1. Tell us you want to end the Contract. To end the Contract (or cancel a
Subscription) with us, please let us know by doing one of the following:
a) Email us at info@willana.co.uk .Please provide your name, home address, the
Order Number and, where available, your phone number and email address;
b) Online. Submit a query via our online contact form or, where you wish to cancel
a Subscription, log in to your online account and follow the steps to cancel your
c) Message us on Facebook Messenger. Please provide your name, home address,
the Order Number and, where available, your phone number and email address.
2. Timing for cancelling your Subscription. Subscription cancellation requests
submitted after 7am UK time will not be effective until the following day.
3. Returning Products. If you request an exchange, replacement or refund for any
reason after the Products have been dispatched to you, or after you have received
them, you must return the Products to us.
4. When sending the Products to us, it is your responsibility to ensure that we receive
the Products safely and securely to the return delivery address stated on the
documentation (postal label or dispatch / order confirmation note, as applicable)
contained on or with the package your Product came in, or to any other address
we have advised to you. We do not accept any responsibility for Products that are
lost or damaged in the post and will not be required to refund you in the event of
such circumstances, so we advise that you use tracked post.
5. When we will pay the costs of return. We will pay the costs of return:
a) if the Products are faulty; or
b) if you are ending the contract because we have told you of an upcoming change
to the Product or these Terms, an error in pricing or description, a delay in delivery
due to events outside of our control or because you have a legal right to do so as a
result of something we have done wrong.
In all other circumstances you must pay the costs of return.
6. How we will refund you. We will refund you the price you paid for the Products
including delivery costs (unless you selected express or premium delivery, in which
case you will only be refunded our basic delivery cost), by the method you used for
payment. However, we may make deductions from the price, as described below.
7. When your refund will be made. We will make any refunds due to you as soon as

1. We may end the Contract if you break it. We may end the Contract for a Product at
any time by writing to you if you breach your obligations under the Contract. This
may apply, for example, if you do not, within a reasonable time, allow us to deliver
the Products to you or collect the Products from us.
2. You must compensate us if you break the Contract. If we end the Contract in the
situation set out in Clause 10.1 we will refund any money you have paid in advance
for Products we have not provided but we may deduct or charge you a percentage
of the price as compensation for the net costs we incur as a result of your breaking
the Contract. This may include, for example, our storage costs or any further
delivery costs.
3. We may withdraw the Product. We may write to you to let you know that we are
going to stop providing the Product. We will let you know at least seven days in
advance of our stopping the supply of the Product and will refund any sums you
have paid in advance for Products which will not be provided.

1. How to tell us about problems. When you receive your Products, you must check
them and contact us as soon as possible if you have a problem with the Products,
or if the Products are not as advertised. If you have any questions or complaints
about the Products, please contact us using the methods detailed at Clause 9.1
providing us with photographic evidence as and where possible.
2. If a Product is faulty or not as advertised, you can exercise your legal rights under
consumer law (see Clause 11.3).
3. 11.3 Summary of your legal rights under consumer law.
a) The Consumer Rights Act 2015 says your Products must be as described, fit for
purpose and of satisfactory quality. If you feel that any Product you receive does
not meet this requirement, then you may have a legal right to have the Product
refunded or replaced, depending on the amount of time that has passed since the
Product was received by you. For more information please visit the Citizens Advice
website at www.adviceguide.org.uk. Nothing in these Terms will affect your legal
b) If you wish to exercise your legal right to have Products refunded or replaced,
you must contact us and arrange for the Products to be returned to us as set out in
Clause 9. We will ask you to post the Product back to us and we will pay the costs
of postage.

1. Where to find the price for the Product. The price of the Product (including all
taxes and VAT) will be the price indicated on the Site when you placed your Order.
We take all reasonable care to ensure that the price of the Product advised to you
is correct. However please see Clause 12.2 for what happens if we discover an
error in the price of the Product you Order. We reserve the right to change our
prices at our discretion.
2. What happens if we got the price wrong. It is always possible that, despite our best
efforts, some of the Products we sell may be incorrectly priced on our Site. We will
normally check prices before accepting your Order so that, where the Product’s
correct price at your Order date is less than our stated price at your Order date, we
will charge the lower amount. If the Product’s correct price at your Order date is
higher than the price stated to you, we will contact you for your instructions before
we accept your Order. If we accept and process your Order where a pricing error
is obvious and unmistakable and could reasonably have been recognised by you
as a mispricing, we may end the Contract, require you to return any Products
provided to you and (following our safe receipt of such Products) refund you any
sums you have paid.
3. When you must pay and how you must pay. We accept payment with all major
credit and debit cards. You must pay for the Products at the time of submitting
your Order and before we dispatch them.
When there is a non-payment. In the event of non-payment, or any adverse
payment circumstances, we reserve the right to suspend or cancel any order
and/or delivery, whatever their nature or state of progress.
4. Retention of title. All Products remain our exclusive property until such time as
payment of the sale price, including the principal, extra costs and taxes have been
made in full.

1. We are responsible to you for foreseeable loss and damage caused by us. If we fail
to comply with these Terms, we are responsible for loss or damage you suffer that
is a foreseeable result of our breaking this Contract or our failing to use reasonable
care and skill, but we are not responsible for any loss or damage that is not
foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen
or if, at the time the Contract was made, both we and you knew it might happen,
for example, if you discussed it with us during the sales process.
2. We do not exclude or limit in any way our liability to you where it would be
unlawful to do so. This includes liability for death or personal injury caused by our
negligence or the negligence of our employees, agents or subcontractors; for
fraud or fraudulent misrepresentation; for breach of your legal rights in relation to
the products as summarised at Clause 11.3; and for defective products under the
Consumer Protection Act 1987.
3. We are not liable for business losses. We only supply the Products for domestic
and private use. If you use the Products for any commercial, business or re-sale
purpose we will have no liability to you for any loss of profit, loss of business,
business interruption, or loss of business opportunity.

1. Promotions, discounts and voucher codes redeemable on the Site are not valid in
conjunction with any other offer or promotion. Only one promotional, discount or
voucher code can be used per Order.
2. Minimum spends may apply for certain promotions, discount or voucher codes.
3. It is not possible to apply a promotional code, discount code or voucher code to
an Order after the Order has been submitted, whether via the Site or by telephone.
4. The length of time a promotion, discount code or voucher code is available, is set
at our discretion and we have the right to remove or amend this at any time.
5. Promotions may be limited to one per Product and not all Products may be
included in each promotion.

15. Gift Cards – information will be uploaded soon

1. To be eligible for consideration for our money back guarantee you need to fall
within the following criteria:
2. a) You must have commenced a marine collagen subscription with Revive Marine
Collagen for an unbroken period of at least 90 days.
3. b) You must have consumed Revive marine collagen drink every day for a period of
at least 90 consecutive days after receiving your packaged product.
4. c) Please note that this money back guarantee is not available to customers who
began a subscription on day 1 and cancelled it on day 40 and is also not available
to one-off purchasers who have not otherwise signed up for a subscription of the
Revive marine collagen.
5. If you’re not happy with the visible results of our Revive marine collagen how do
you claim? Send to info@willana.co.uk your name and contact details, and
information regarding your eligible subscription of the relevant product. Please
put “MONEY BACK GUARANTEE” in the subject line.
In addition, you need to be able to send through date stamped photographs or
videos of your face, hands or neck depending on which area you wished to see
results and did not see results. These should be taken on days 1, 30, 60 and 90 of
your subscription journey, after commencing your course of our Revive marine
collagen, so that we can see how your hair, skin and nails (as appropriate) have
been affected by the full 90 day course of your subscription. Photographs and/or
video submissions should be taken in similar lighting each time, and should be
completely unfiltered and otherwise unedited and unprocessed. Photographs /
videos must be sent through to our customer services team at info@willana.co.uk
as part of your claim, within 14 days from the date you consumed your 90th day’s
drink of Revive marine collagen.
6. What happens next? Our customer services team will review the photographs /
videos supplied by you and will then determine, acting reasonably and fairly,
whether the evidence supplied by you supports your claim that the Revive marine
collagen has not delivered results for you, of any of the advertised benefits to your
hair, skin and nails. For the avoidance of doubt, where consumption of the Revive
marine collagen has resulted in some of the advertised benefits but not all of
the advertised benefits, you will not be eligible for your money back under this
money back guarantee.
Our customer services team will aim to respond to your claim within 14 days of
receipt by us of your claim. For the avoidance of doubt, any refunds are made at
the discretion of Willana Ltd trading as Revive Marine Collagen, after considering
the evidence supplied. Simply making a claim does not guarantee a money back
The terms of this money back guarantee do not affect any of your statutory rights.

1. Customers will be deemed to have accepted these terms and conditions by
participating in the promotion by buying promoted boxes of collagen (option 1- 1
box containing 2 collagens, option 2 – 1box containing 3 collagens) To the extent
that these terms and conditions conflict with our full terms and conditions these
terms and conditions shall take precedence.
2. Our Free gift will be added to every 3months supply box and will not be available
only when stock runs out.
3. Each subscriber is eligible to claim only one Free gift in promotional box
4. This Offer is available strictly whilst stocks last..
5. General T&Cs. Our full terms and conditions apply to this Offer, subject to any
terms and conditions set out above.
6. We reserve the right to remove or change the Offer at any time.
7. Purchases made with gift cards are excluded from the Offer.
8. The Offer cannot be exchanged for cash and is non-transferable.
9. The Offer is only available at www.willana.co.uk
10. The Offer cannot be used in conjunction with any other offer or discount.
11.Product imagery depicted is for illustrative purposes only, final free gift and
packaging may vary.

1. will only use your personal information as set out in our Privacy and Cookie Policy.

1. We may transfer the Contract to someone else. We may transfer our rights and
obligations under these Terms to another organisation. We will always tell you in
writing if this happens and we will ensure that the transfer will not affect your rights
under the Contract. If you are unhappy with the transfer you may contact us to end
the Contract within seven days of us telling you about it and we will refund you any
payments you have made in advance for Products not provided.
2. You need our consent to transfer your rights to someone else. You may only
transfer your rights or your obligations under these Terms to another person if we
agree to this in writing.
3. Nobody else has any rights under this Contract. This Contract is between you and
us. No other person shall have any rights to enforce any of its terms. Neither of us
will need to get the agreement of any other person in order to end the Contract or
make any changes to these Terms.
4. If a court finds part of this Contract illegal, the rest will continue in force. Each of
the paragraphs of these Terms operate separately. If any court or relevant authority
decides that any of them are unlawful, the remaining paragraphs will remain in full
force and effect.
5. Even if we delay in enforcing this Contract, we can still enforce it later. If we do not
insist immediately that you do anything you are required to do under these Terms,
or if we delay in taking steps against you in respect of your breaking this Contract,
that will not mean that you do not have to do those things and it will not prevent us
taking steps against you at a later date.
6. Which laws apply to this Contract and where you may bring legal proceedings.
These Terms are governed by English law and you can bring legal proceedings in
respect of the Products in the English courts. If you live in Scotland you can bring
legal proceedings in respect of the Products in either the Scottish or the English
courts. If you live in Northern Ireland you can bring legal proceedings in respect of
the Products in either the Northern Irish or the English courts.
7. Alternative dispute resolution. Alternative dispute resolution is a process where an
independent body considers the facts of a dispute and seeks to resolve it, without
you having to go to court. If you are not happy with how we have handled any
complaint, you may wish to contact the alternative dispute resolution provider we
use. You can submit a complaint to Consumer Arbitration via their website
Delivery and Returns
As Revive Marine Collagen, we pride ourselves on providing outstanding customer
service. If, however, for any reason, you are unhappy with your order, please don’t
hesitate to get in touch.
As Revive Marine Collagen is an ingestible supplement we cannot accept returns
due to quality control, and health & safety. We take great care in producing our
collagen and cannot re-stock food products once they have left our control.
Subject to our detailed terms and conditions we are, of course, able to accept
returns if we have processed your order in error – or if we have failed to action your
request (provided it was before Midnight, the day before your upcoming order
date). In this instance, please get in touch via email or contact form on our website.
UK Orders
All orders are shipped by Royal Mail using a 24-hour service. Royal Mail promises a
95% likelihood of next-day delivery but on occasion, it can take up to 5 working
Any orders received on Friday after 4pm will be dispatched the following Monday
morning. Any orders due for delivery on a bank holiday will be delivered on the
next working day following the bank holiday. If an order is placed on a bank
holiday, it will not be processed until the next working day, and the delivery
timings for the next working day will apply.
International Orders
Shipping costs will be calculated at checkout.European Union additional charge
for postage is £4.00